Shipping and returns

The consumer has the right to notify Sorelle that he renounces the purchase, without penalty and without giving a reason, within 14 days (not working days) from the day following the delivery of the product.
Returns are possible within 14 days in the original shipping bag and after request by mail

Only items that are in their original and undamaged packaging, together with all accessories, instructions for use and invoice or proof of purchase can be returned. Attention! After receipt of the articles we can only proceed to return. Refunds are always made in the same way as the order was paid for by you.

Will not be taken back under any circumstances:

  • Used, soiled, damaged or incomplete items (items are thoroughly inspected before shipping)
  • items from which the label/Sorelle label has been removed
  • articles containing fragrances of perfumes, cigarettes or wax products
  • items made to measure for the customer
  • articles that cannot be returned due to their nature
  • Earrings and lingerie will not be taken back for hygienic reason
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